I’ve been working through the textbook Conflict Coaching: Conflict Management Strategies and Skills for the Individual by Tricia S. Jones and Ross Brinkert over the past few weeks. It was written about 15 years ago when conflict coaching was just starting to become more popular in the dispute resolution world.
Jones and Brinkert introduce their Comprehensive Conflict Coaching Model, which has a lot of narrative dimensions to it as well as a lot of components that are quite helpful to negotiation, conflict coaching, and mediation. The general flow of the process begins with discovering refining the story in a conflict and then proceeds towards deeper reflection about story through the lenses of identity, emotion, and power. That provides the foundation for crafting a better story in a conflict situation and working skillfully through relationship building forms of communication.
The dimension of the model I find most helpful is the intentional process of helping facilitate reflection in identity, emotion, and power. This is what makes or breaks conflict in my opinion and lack of reflection in these areas is often where people get stuck.
Like many narrative or secular dispute resolution models, there is no treatment of themes like forgiveness, confession, or apology. There is only conversation about how to shape a better story with others, which I believe metaphorically is a great way to envision an alternative future. But that future has limits without heart change and the dynamics of reconciliation. I believe combining heart work and Biblical approaches to reconciliation with this type of narrative framework for working through conflict can be very powerful, but there are problems if we just try to move forward without dealing with hearts.
That being said, this is a tremendous resource for people who want to do a deeper dive into conflict coaching and mediation. There’s a lot of great research and scholarship pulled into this that makes for a lot of great research-based insights and learnings.